Privacy policy


Last updated: 11 February 2025


Introduction  


We are committed to respecting your privacy and ensuring the security of any personal information you provide to us. 
Unless we expressly agree otherwise, any personal information you provide to us, whether via this website (Site), related social media accounts or otherwise, will be processed by us in accordance with this policy and all applicable privacy laws, including the Privacy Act 2020 (NZ) (Privacy Act).

In this policy, we, us, and our, refer to Joseph Pooley trading as Alpha CruX.

For more information about us please see the “Contact us” section below. 
We encourage you to read this policy carefully. If you have any questions, please contact us using the details set out at the bottom of this policy. 


Collecting Personal Information


When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.


Our Site uses cookies. A cookie is a file that stores information about you and your behaviour on the internet. Cookies are created by a web server when you browse a website and are stored on your web browser. Cookies are accessed by a webserver upon entering a website. Cookies used on this Site enable some of the Site's essential functionality and help us provide the best possible service to you.
Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your device or be notified before a cookie is stored on your device. However, if you reject or erase the cookies referred to above some functionality or features of this website may not function properly or be fully available. 
Please refer to your internet browser instructions if you want to find out more about rejecting or blocking cookies.
Where you provide us with any personal information about a third party, you must have that third party's consent to do so. By providing us any third party personal information, you warrant that you have that third party's permission to provide that information to us.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.


Order information

  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: name, billing address, payment information including credit card numbers, email address, and phone number.


Sharing Personal Information


We may disclose your personal information:

  • To third parties who assist and enable us to use your personal information to support delivery of our services to you.  For example: we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • To an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger, or acquisition of any part of our business.
  • To regulators, law enforcement bodies, government agencies, courts or other third parties where it is necessary to comply with any applicable law or regulation, or to exercise, establish or defend our legal rights.
  • Where the disclosure is otherwise required by law or in order to protect your vital interests or the vital interests of another natural person.


Using Personal Information


We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
We will not keep your personal information for longer than is reasonably necessary to fulfil the purposes outlined in this policy. We are committed to keeping your personal information as safe and secure as possible and we follow generally accepted industry standards to protect the personal information submitted to us.
While we continuously implement and update our administrative, technical, and physical security measures to help protect your personal information against unauthorised access, loss, destruction, or alteration, we cannot guarantee the security of the transmission or storage of your personal information.


Media Disclosure


Our terms relating to photography and media disclosure are set out in our Terms and Conditions which can be accessed from our website.  
We may publish photos taken on any of our tours on our website or via our social media platforms for the purposes of marketing or distribution.


Your rights


Under the Privacy Act, you have certain rights in connection with your personal information, including rights to request access to, and correction of, your personal information.
These rights are subject to certain limitations and exceptions as set out in the Privacy Act. 
If you wish to exercise any of the rights described above, please contact our privacy officer using the details below. 
If you are unsatisfied with the handling of your request, you may contact the Office of the Privacy Commissioner in New Zealand for review of our handling of your request. 


Changes to this policy


We may need to update this policy from time to time, including when necessary to reflect changes to this website, updates to our services or to reflect any change in law. 
When we update this policy, we will revise the “Last updated” at the top of this policy. Where the changes are material, we will use reasonable endeavours notify you – usually by prominently posting a notice of those changes on our website or by sending you an email. 


Contact us


If you have any questions or concerns about this policy or our processing of your personal information, you can contact us by email at info@alphacrux.co.nz.
Privacy officer
Joseph Pooley – info@alphacrux.co.nz